The information we collect
We currently protect and process the following information
Personal identifiers - name and contact details
Information on how you use the site
Information on how you use and interact with our emails
Information about the device you are using
Information on the performance of our advertising campaigns
How we collect your information
We collect your personal identifiers from contact forms you fill in and orders you make. We only collect this data when you make a choice to provide your details in the expectation of a service we provide that would require them.
We collect your address from forms you fill in when requesting a service.
Information on how you use the site is collected with your consent through Google Analytics tracking cookies. Anonymous analytics data is collected using Matomo analytics without cookies in a way that does not require a legal basis under GDPR.
We collect information about the device you are using Google Analytics and Matomo analytics.
We collect information on the performance of our advertising campaigns using a Google Floodlight Counter.
What we collect and why
We collect your name and contact information to be able to contact you about products you are interested in and to contact you as a customer when you express interest in or buy our products.
We collect your address to be able to conduct surveys and deliver personalised solar solutions, as well as to contact you about products you are interested in and to fulfil orders.
We collect information about how you use the site to improve our website and help us delivery a better experience.
We collect information about the device you are using to be able to load our site correctly and improve the experience on different devices and browsers.
We collect information on the performance of our adverts so we can improve the targeting of our advertising and identify how our adverts are performing.
Our legal basis for processing your data
The legal basis for collecting to name and contact information is our legitimate interest when you submit these details to a contact form. It is also your legitimate interest in buying products or services from us.
We process your address under legitimate interest as this can be used to recommend products, and on a contractual basis for conducting surveys and installations.
We process information collected through Google Analytics on how you use the site and your device information with your consent.
We process information on the performance of adverts on the basis of your consent.
How we store your information
All data collected through Google Analytics is stored with Google Analytics but is not shared with any third parties and is not used or shared by Google for their own purposes.
Your name, contact information and address are stored with our data processors Pipedrive and Supabase. We do not share this data with any third parties and do not allow Pipedrive or Supabase to use or share your data for their own purposes.
Information of the performance of our adverts is stored with our data processor Google. We also share this data with our advertising partners. Our advertising partners are currently Rightmove.
Your data protection rights
Under data protection law you have rights including:
Your right of access - You have the right to ask us for copies of any of your personal information we hold.
Your right to rectification - You have the right to ask us to rectify any personal information you think is inaccurate. You also have the right to ask us to complete any of your information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information under certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in some circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information that you gave us to another organisation, or to you, in certain circumstances.
You are note required to pay a charge for exercising your rights. If you make a request, we must respond within one month.
Please contact us at email@example.com if you wish to make a request.
Links to other websites
Our contact information
You can contact us at:
Phone number: 0800 644 8899
13 The Stonebow
This Privacy Notice was update on the 9th November 2023
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to Claire Taylor, the head of HR at Premium Lithium Limited at firstname.lastname@example.org.
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk