All return requests must be within 14 days of the purchase date. You have another 14 days to return the item after the initial request.
Batteries must be in new and unused condition (we will check the BMS for charge cycles).
If you have installed or cycled your battery then we may still be able to accept your return, however we may offer a reduced amount instead of the full refund.
How to Return
Place the item securely in its original packaging and return your battery to the address below. If you are using a courier then it is your responsibility to ensure that they are aware of the relevant Dangerous Goods transport restrictions.
Please note, you will be responsible for all return shipping charges.
Alternatively we can arrange for collection via our Dangerous Goods shipping service (we will charge £50 shipping fees, per battery).
Northgate Business Centre
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow up to 14 days from the receipt of your item to process your return or exchange.
We will notify you by email when your return has been processed.
Batteries for Life. A Company that Cares.
See our 100% 5-star reviews on
3 Jun 2022
So far we are happy
So far we are happy with the battery and service provided. Matthew is very helpful and communicative. Fair priced too. I can gladly recommend. Mike
27 May 2022
A genuine trustworthy company
I first discovered Premium Lithium through eBay. Matthew was a great help, happy to answer any questions and willing to find out information. I would without doubt be happy to contact Matthew and the team to sort out what I need. Thanks again.
Mr Daniel Loosley
19 May 2022
Will Buy from again
Excellent customer service, I purchased a couple of batteries from them, unfortunately one of the batteries had a faulty display, I contacted them in regards to arranging a replacement to which it was sorted within a few days.
18 May 2022
Wow these batteries are awesome.
Wow these batteries are awesome work great and built to last had a few lithium batteries over the years got to say there the best also great back up if needed just a very trustworthy company I’m over the moon with the service many thanks
30 Apr 2022
Excellent service. I had a minor problem which was down to my own ineptitude, and they gave me a mobile phone number to call the technician at 9.30pm at night. Solved it immediately.
27 Apr 2022
Great product from great company
I bought a 200Ah LiFePO4 battery from premiumlithium.com, and i am very happy with the product. I used it for 9 months now, with no issues. Delivery was fast and the product was very well packed. I recommend this company. They offer great customer service.
25 Apr 2022
200Ah LiFePO4 in Narrowboat
Bought the 200Ah LiFePO4 last year to replace old lead acid 12v's in narrowboat. So far so good working exactly as advertised very pleased. Good communication and support from the team at Premium Lithium. Highly recommended.
14 Apr 2022
Good pruducts and Quality customer service
13 Apr 2022
Superb service and value
From initial enquiry these people were very helpful and quick to reply to questions. Upon ordering, my 200ah lithium battery arrived very quickly and very safely packaged.
Overall I am delighted with the service I received and would not hesitate to recommend them.
13 Apr 2022
I purchased a 200 aH lithium battery for my campervan conversion. The service and delivery was good. Very pleased with the battery’s performance too.
12 Apr 2022
The batteries that I ordered a year ago are super, they work just as well as described and continue to do so. I would highly recommend them!