Refund Policy


  • All return requests must be within 14 days of the purchase date. You have another 14 days to return the item after the initial request.

  • Batteries must be in new and unused condition (we will check the BMS for charge cycles).

  • If you have installed or cycled your battery then we may still be able to accept your return, however we may offer a reduced amount instead of the full refund.

How to Return

  • Please email to obtain a return authorisation.

  • Place the item securely in its original packaging and return your battery to the address below. If you are using a courier then it is your responsibility to ensure that they are aware of the relevant Dangerous Goods transport restrictions.

  • Please note, you will be responsible for all return shipping charges.

  • Alternatively we can arrange for collection via our Dangerous Goods shipping service (we will charge £50 shipping fees, per battery).

    Northgate Business Centre

    38-40 Northgate

    Newark, Nottinghamshire

    NG24 1EZ


  • After receiving your return and inspecting the condition of your item, we will process your return or exchange.

  • Please allow up to 14 days from the receipt of your item to process your return or exchange.

  • We will notify you by email when your return has been processed.


  • For defective or damaged products, please contact our customer service team to arrange a free refund or exchange under warranty:

    +44 (0) 1636 642 885

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